UPS Express 3 Day
UPS 2nd Day
UPS Standard Overnight
And other Freight Companies
Due to the demand for our products and nature of the procurement and manufacturing processes involved in their production. some items found on our website may not be in stock for immediate shipment. It is our goal to produce and ship these products in as timely a manner as possible while maintaining the levels of quality you expect.
BarneysPilotCar.com is an information and e-commerce site for Barney's Pilot Car Equipment that specializes in the sale of Professional Grade Pilot/Escort Vehicle Equipment and Supplies. Our goal is to provide great customer service. Should you be unhappy with the products that we send to you, they can be returned within 30 days of purchase for an exchange or a refund (less the cost of Shipping & Handling). To return an item, call or email us and provide information as to why the item is being returned.
The Guidelines for returns are as follows:
1. Items must be returned within 30 days of purchase
2. Buyer must pay the shipping on the return items
3. Original shipping & handling costs are not refundable.
4. Items must be returned in original or equivalent packaging.
5. There is 10% re-stocking fee
To return or exchange an item, Call 503-665-4444 or email customer support firstname.lastname@example.org and indicate why the item is being returned and ship item (and all original contents in the original packaging) back in its original packaging. Ship to the address given to you by customer service.
Receiving Instructions & Damage Claim Policy
Damages during transit are common when transporting this type of equipment. You must do your part and follow these simple steps and inspect your shipment for damages upon arrival.
Many of our items are very large, bulky and heavy. A delivery driver may need assistance in unloading your units or they can become damaged.
NEVER SIGN FOR ANY PACKAGE BEFORE YOU INSPECT IT. You must look at the packages to see if there is any damage. We recommend that you open each piece regardless of what the exterior of the cartons look like since there can be concealed damage. Once the driver leaves it is too late and it becomes your sole responsibility to file a claim. Call the trucking terminal immediately for instructions.
If the driver will not let you open the packages, then fully inspect the outside of each carton and note any damages to the packaging no matter how small on the bill of lading such as the following: "Driver would not allow inspection prior to signing. Carton Damaged" or note any obvious damages found, the total number of damaged packages and description of the damage such as “hole in side of box #1” or “Box #2 Crushed on the corner with some damage”. Hold aside any damaged parcels for carrier inspector. Ask your delivering driver for local phone number.
If you find any damaged goods upon inspection simply note the item and quantity damaged on the bill of lading while the driver is there. Then notify Barney's at 503-665-4444 at once for a replacement order. You will need to fax your copy of the bill of lading noting the damages to Barney's at (866) 814-6539. Barney's will contact the trucking company for verification and a replacement order will be processed upon verification.
All claims for damages must be made to Barney's within 14 days of delivery. No claims can be processed after that time. Each freight company will have their own terms and restrictions on claims.
IF YOU DO NOT MAKE NOTE OF DAMAGES ON THE DELIVERY TICKET, IT BECOMES YOUR SOLE RESPONSIBILITY TO FILE THE CLAIMS WITH THE CARRIER. A NEW ITEM WILL BE SENT TO YOU BUT AT AN ADDITIONAL CHARGE. THERE WILL BE NO EXCEPTIONS!
The trucking company is only responsible for taking the freight to the back of their truck. It is your responsibility to take the freight into the building. Your freight charges billed through the Barney's Companies only cover you to this point. If you request inside delivery, there is an additional charge from the trucking company and you are 100% responsible for these charges regardless of the size of your order. It is strongly advised that you ask the trucking company exactly what that inside delivery charge will cover. It usually means inside the door only. Please note that these are not Barney's Inc.'s policies but those of most of the major cargo carriers within the U.S. Your experience may depend entirely upon your individual delivery person. A lot of times these drivers will go above and beyond what they are required to do with a little kindness and professional courtesy.
At checkout, the order handling charges are automatically calculated. Our Shipping and Handling Charges may include our costs for customer service, processing and shipping, returns and exchanges, and some overhead.
Shipping charges shown during the check-out process are for orders shipped to the U.S. only. If your order is shipping to Canada, we will contact you, via email, with the new shipping charges for your order. If you would like to know these charges before placing your order, please call us at (503) 665-4444 or email us at email@example.com.
With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier.
Barney's Pilot Car Equipment shall not be liable or responsible for packages delivered to you through any third party with whom you arrange for receipt [on your behalf] after we have made delivery to the address you designate.
Please note: Customs may delay your order. All custom duties and taxes are your responsibility.